Area 01
Owner Involvement
How much of the work still needs your hands. Time genuinely away from the business, nights and weekends, your role in delivering the product, who handles significant customer complaints and big negotiations and who breaks up the fights.
If you were unreachable for three weeks, what would stop?
Area 02
Internal Operations
Who decides and who waits. Reporting lines, resource allocation, whether you go around the chain of command, who sits in on hiring, who assigns people to projects and whether somebody else prepares the numbers you manage by.
How many decisions in a normal week route through you?
Area 03
Strategy & Planning
Whether the company plans or you plan. An annual process for goals and budgets, a leadership team that builds the strategy rather than receiving it and whether you are still the main source of industry knowledge and product expertise in the building.
Who besides you knows where this is going?
Area 04
Governance & Ownership Structure
Whether anybody outside the family has a real seat. An active board with actual decision-making authority, independent directors who are not employees or relatives and how ownership is held.
Who tells you the truth when you are wrong?
Area 05
Financial Matters
How much of the company's financial life runs on your name. Whether there is a CFO or a bookkeeper handing you statements, who decides on financing and capital spending, who sets customer credit terms and whether the debt still sits behind your personal guarantee.
Could this company borrow on its own credit?
Area 06
Performance Management
Whether accountability lives in a process or in you. A real goal-setting and review process for managers and teams, incentive plans with defined expectations instead of subjective bonuses and anything in place to keep your key people through a transition.
Do your people know how they are measured without asking you?
Area 07
Sales & Business Development
Whether the company sells or you sell. Who represents the business at industry events, who leads business development, who holds the most important customer and partner relationships and who sets pricing and negotiates the significant deals.
Which relationships exist only in your phone?
Area 08
Company Culture
Whether the culture is the company's or yours. How much of it reflects your personal values and style, whether people act on the strategy without being told, whether news reaches the whole team through something other than you and whether innovation happens without your push.
What happens in this place when you are not in it?